"Respond to your emotions honestly; be genuine and authentic. Swallow your bitterness, never your pride." — Without a Roof
Connecting with people in the midst of extreme poverty opens your heart, not only to their personal suffering, the miscast perceptions and hopelessness — but to the chronic injustice poor people face. Perpetual indignity strips their humanity and drains hope and happiness from the soul.
This boomerangs back to anger, anger at injustice, anger at having your character and dreams stifled by the callous bigotry of people that dismiss people that look or smell poor.
Deal with injustice head-on and keep your anger from simmering into an ugly keyboard outburst, a scowl, or an ignorant hurtful wag of the tongue. Dignity and humanity matter.
1) Focus your anger at actions, not people.
2) Don’t run from your anger — channel it in a manner and response that tactfully and demonstrably relays what has made you angry, not who made you angry.
3) Anger has three levels: Irritated, frustrated and mad. Become aware when you are experiencing these emotions and address them before it turns into rage.
4) Be intelligent when your angry and use your response to move away from anger and towards solutions.
There are no shortcuts to achieving strong emotional intelligence. Phony smiles, corny platitudes and abrasive behavior are tactics of the meek. Be aware of your needs and strong to your character.